"I hold JLK Insurance Group in the highest regard as far as customer service goes. I met Jack a few years ago when I was desperately looking for professional liability insurance. At that time I had been a customer of a nationwide medical professional liability insurance company. I had to switch because I was tired of being just another customer. I needed personalized guidance and help, and with Jack I found more than that: he will give you his honest advice, which in certain scenarios will actually save you money- he has your best interest in mind. He is very trustworthy and provides excellent service. Doing business with a family owned company is completely different, you get a personalized product. Jack is very mindful of customer satisfaction and even came to my office to process the paperwork. We ended up switching our home and automobile insurance with them as well. We were skeptical that they could do any better than our current provider and of course we were wrong. Marc at JLK provided us with a very detailed quote and options to fit our specific needs, which we've never had before. We are so grateful for his thoroughness and time spent with us to make sure we have the best plan for our needs. The entire team at JLK is amazing- communication for them is KEY. They are on top of expiration dates, and will keep me apprised of what actions need to be taken care of. Whether by phone or email, Lisa will get you the information and answers needed in a prompt and courteous manner. You can truly rely on her. I would recommend Jack and his team to anyone without hesitation or reservation; he is a man with great integrity, outstanding work ethic, and one of the nicest persons I know."